With the BTC Markets app, you can now trade crypto anywhere, anytime!
Available for both iOS and Android, the BTC Markets app has a range of features, including:
Quick and easy deposits
Deposit AUD to your account via Osko or BPAY, or deposit crypto from external wallets to start trading cryptocurrency.
Simple and advanced trading options
Buy and sell cryptocurrency quickly and easily with our Simple Buy/Sell feature, or place more sophisticated orders with our Advanced settings, including:
- Limit: Place a buy or sell order at a specific price.
- Market: Buy or sell at the best available price.
- Stop Limit: Place a buy or sell limit order once a specific price is met.
Monitor prices and market movements
Keep track of cryptocurrency prices and market movements on the BTC Markets exchange, and personalise it with our Watch List feature.
Real-time portfolio management
View your portfolio’s holdings, values, total equity, trade history, and buy/sell order status on the run.
Industry-leading security protection
Enjoy easy and secure on-going access to your account using PIN, or your device's inbuilt biometric security.
With BTC Markets, your account security is our top priority. The app has the same industry-recognised, best security standards that we implement on our web app, including SSO login with two-factor authentication (2FA), personal data encryption, internal control limits, and off-site cold wallet storage.
Frequently asked questions
Where can I download the app?
You can download the app for iPhone devices from the App Store.
You can download the app for Android devices from the Google Play.
Why can't I get the app on my device?
The mobile app is only available for iPhones with an operating system of iOS 14 or later, and Android devices running Android OS 8 or higher. Some display issues may be observed with older operating systems.
You may not be able to download the app due to insufficient storage space on your device, or if you are in a sanctioned country, or a country where cryptocurrency transactions are illegal.
Is the app secure? What if I lose my phone?
With BTC Markets, your account security is our top priority. Our mobile app uses the same industry-recognised, best security standards as our web app. We also have some mobile app-specific security features to give you peace of mind:
- The app uses our web-based Single Sign-on (SSO) authentication that monitors unusual logins. Any logins identified as unusual will be sent an authorisation code in order to proceed with the login.
- The app offers PIN and device native biometrics for ongoing authentication.
- The app auto-locks after 2 minutes, if backgrounded for 2 minutes, or the phone goes to sleep for 2 minutes. PIN or biometrics must be used again to access your account.
- Customers only have 3 PIN attempts before they have to log in using email/username and password again.
- Users cannot login with PIN or biometrics if the app is inactive for 7 days. Users will follow the standard login procedure using their email/username and password.
Can I withdraw using the app?
The withdrawals feature is not available in the first version of the mobile app. This feature is currently in development and should be available soon.
All crypto withdrawals will need to be completed via the web version of BTC Markets. Users can access the web app via their browser or via the www.btcmarkets.net button on the Account screen in the app.
What order types are available in the App?
- Market Order: An order that executes at the best available bid/ask price.
- Limit Order: An order that is placed to execute at a specific price.
- Stop Limit Order: A limit order that is only placed when a trigger price is met or passed.
How do I place a trade via the app?
Trades are placed via the Buy/Sell tab. You can choose between a simple Buy/Sell order (market order), or tap the “Advanced” tab for more order types and market details.
For a more detailed guide on how to place orders via the app, please see our help article: How To Place A Buy/Sell Trade Via The Mobile App.
How do I know that my trade has been successful?
After clicking the “Confirm” button for your order, you will be shown a screen advising the order status.
Your portfolio and available balance will also be automatically updated based on your latest order.
You can check order statuses and review order history via the “Orders” section on the Account tab.
Current open orders are also listed at the bottom of the Advanced Buy/Sell screen (only open orders of the current selected market are shown).
Where can I see my recent orders and transactions?
You can view your previous 50 orders by navigating to the ‘Account’ tab on the bottom right of the app, and tapping on ‘Orders’. You will be shown a summary list of the last 50 orders made on your account. You can select any of these orders to see more details.
Unlike orders, transactions also include: deposits, withdrawals, rewards, airdrops etc. You can view your previous 50 transactions by navigating to the ‘Account’ tab on the bottom right of the app, and tapping on ‘Transaction History’. You will be shown a summary list of the last 50 transactions on your account. You can select any of these transactions to see more details.
What is the Watch List?
We understand that users may not be interested in all the markets listed here at BTC Markets. The Watch List allows you to focus on only the markets that are of most interest to you.
This means you can spend less time scrolling and more time trading.
Adding and Removing markets from your watch list is easy, just follow our simple guide: How To Use The Watch List.
Where can I provide feedback or report a bug in the app?
Your feedback helps us improve the experience for hundreds of thousands of our customers, and influences the future direction of the app's design and functionality.
You can provide feedback via our Mobile App feedback form. This is also available via the ‘Provide Feedback’ button in the Account tab of the mobile app.
You may also submit crash reports if the app crashes while in use. Any reports submitted will help the development team identify issue to be resolved.