News

New Mobile App Release: Authentication Enhancements

BTC Markets

Our customers advised that the current log in feature on the app needed work: sessions expired too quickly, and it was annoying to have to continually reset PINs/biometrics. We heard you, and a number of authentication enhancements are now available in the latest version of the mobile app. Update your version or Download the app now from the App Store (iOS) and Google Play Store (Android).

If you love using the app, please don't forget to give us a 5* rating via the app stores.

Authentication Enhancements:

  • 6 Digit PIN - PIN codes have been upgraded from 4 digits to 6 digits to provide enhanced security.
  • User PIN Retention - Your PIN will be retained, even if your session expires, for easy ongoing account access.
  • Biometric Choice Retention - If you have enabled biometrics for your account, this choice will be retained for easy ongoing account access.
  • Extended Session Expiry - Active sessions have been extended from 7 days to 30 days. Providing you access your account at least once every 7 days, your session will remain active and you will only have to log in again with email/username and password after 30 days. PIN and Biometrics are retained and do not need to be reset.
  • Watchlist - Your watchlist will now be linked to your specific account. This sets the groundwork for this feature to be extended to the web app. You will need to be authenticated to use the watchlist going forwards.

Please note: If you forget your PIN or enter it incorrectly too many times, you will be logged out of your account. You will need to reset your PIN after logging back in with email/username and password. Your watchlist will still be retained.

Other updated included in this latest release:

  • Keypad updated to use native device keypad
  • User interface and user experience upgrades
  • Performance enhancements
  • minor bug fixes

Coming soon (estimated Nov 2022):

  • Enhanced portfolio feature:
    • Brand new Total Equity screen with interactive total equity graph and Portfolio diversification information.
    • Brand new Specific Asset screens with interactive asset equity graph, and easy to access deposit options.

If you have any feedback, issues or suggestions for our mobile app, please let us know via our mobile app feedback form.

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