Verifying your account

To begin trading on BTC Markets, you will need to verify your account. This can be done during the sign-up process or at a later stage.

Verify during sign-up

Once you’ve completed your profile, identity verification is the final step in the sign-up process:

1. Click Start ID verification.

2. Choose your preferred ID document:

Driver’s Licence
Passport

Note: Your ID must be valid and not expired.

3. Enter the details of your ID document and click Next.

4. Confirm the details are correct and click Next.

5. Agree to the ID Verification terms and click Looks good, verify my identity.

6. Your ID verification will now be processed. Note: If the ID verification fails, you may be asked to check the details or try a different ID document.

7. If your ID verification is successful, you will be asked to complete biometric verification.

8. Select the ID document that you previously verified with.

9. To commence the biometric verification on your mobile device, click Get secure link.

10. Send the secure link to your mobile.

11. Open the secure link on your mobile and follow the instructions to record a short video.

12. Review the video, then click Upload.

13. Your video will be processed. Note: In some instances, additional information may be required. You may be asked to schedule a call with our onboarding team.

14. If your account verification is successful, you’ll see a confirmation screen. Click Deposit funds to your account to start using BTC Markets.